Support
For installation, access, reference or response issues, send us the information needed to understand the problem.
What we can help with
- Installation entry points and account or device availability.
- Problems selecting the plugin or using its reference files.
- Outdated course titles, incorrect references or clearly inaccurate responses.
- Questions about data use, support-email records or privacy requests.
What to include
- Your intended task and the issue you encountered.
- Your ChatGPT plan, web/desktop/mobile surface and plugin version.
- Minimal reproduction steps, error text or a necessary redacted screenshot.
Remove passwords, verification codes, API keys, government identifiers, payment-card data and unnecessary personal information. A full customer file or private consultation transcript is not needed to report a small issue.
Scope and support records
Plugin support does not automatically include personal consulting by RAY, human approval or another contracted service. Existing course and service entitlements remain governed by their own agreements and channels.
Support email is used to handle voluntarily submitted issues and requests. After resolution, it is retained for 90 days, then no-longer-needed messages and attachments are deleted. See the privacy policy.
Publisher: JUNJIE LEI (RAY) · Updated: 2026-10-27
Using the resource desk
On the homepage resource desk, search a short topic, choose a task to locate a course, or copy/download a blank template. Recorded course and tool names are Chinese; navigation follows the original catalog. Courses are accessed through your existing platform permission. Website resources do not require installing the pending public plugin.